At Ambz Nook Souk LLC, we strive to make your shopping experience as smooth and reliable as possible.

• Order Processing & Handling Time:
Orders are processed and packaged within 1 to 2 business days (Monday – Friday, excluding holidays) before dispatch.

• Delivery & Transit Time:
Once shipped, standard delivery takes 3 to 5 business days across the United States. Total estimated delivery time is typically 4 to 7 business days.

• Shipping Rates & Free Shipping Offer:
- Orders below $60 USD incur a flat-rate standard shipping charge of $9.99 USD. Orders of $60 USD or more qualify for free standard shipping. (calculated and displayed at checkout).

• Personalized & Custom Orders – Processing Time: Personalized or engraved items (including custom keychains, bookmarks, metal tags, and engraved wood pieces) require an additional 3–5 business days for production before dispatch. Total estimated delivery time for custom orders:

• 🇺🇸 United States: 7–12 business days
• 🇨🇦 Canada: 7–14 business days

Please ensure your personalization details are correct at the time of ordering, as we begin production promptly and changes may not be possible after 24 hours.

• Order Tracking:
Once your order has dispatched, you will receive tracking details via email or SMS so you can monitor your package until it arrives.

• Shipping Delays & Responsibilities:
While we partner with trusted carriers (such as USPS and UPS), delivery timelines may occasionally vary due to weather conditions, courier delays, or regional disruptions.

• Canada Shipping: We ship to Canada for a flat rate of $35 CAD. Orders of $125 CAD or more qualify for free standard shipping. Estimated transit time is 7–14 business days after dispatch. Orders are generally processed within 1–2 business days.

• Shipping Destinations: We currently ship to the United States and Canada only. We do not ship to other international destinations at this time.

Business Details:
Ambz Nook Souk LLC
2612 Castle Creek Dr. 
Little Elm, TX 75068, United States
Email: help@ambznooksouk.com